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Buyer Policy - Our House Rules

Hello Local Shop is a venue where you can purchase local goods directly from sellers around Somerset. We want you to have a positive experience shopping on Hello Local Shop. Please read on to find out more about your rights, as well as what is expected of you, as a buyer. This policy is a part of our Terms of Use. By shopping on Hello Local Shop, you’re agreeing to this policy and our Terms of Use.

1. Understanding Hello Local Shop’s Limitations as a Venue

Hello Local Shop provides a venue for buyers to discover and purchase from sellers around the Somerset. It is important to note that Hello Local Shop is not a part of that transaction. By shopping on Hello Local Shop, you understand that:

2. Communicating with Other Hello Local Shop Members


Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Hello Local Shop. Examples of interference include:


Any harassment other members is strictly prohibited. Similarly.

3. Purchasing an Item on Hello Local Shop

When you buy from a shop on Hello Local Shop, you’re directly supporting an independent business, each with its unique listings, policies, processing times and payment systems. By making a purchase from a seller on Hello Local Shop, you agree that you have:

For the safety of our community, and to avoid scams and fraud, all transactions must take place through the Hello Local Shop checkout system, and only transactions that take place through the Hello Local Shop checkout system are eligible for our case system.

By uploading a photograph to one of Hello Local Shop’s websites you warrant that:

6. Reporting a Problem with an Order or Returning an Item


A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:

Not as Described

An item is not as described if the buyer can demonstrate that it is significantly different from the seller’s listing description or photos. Here are a few examples of not as described cases:

Not as described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

If Hello Local Shop determines that an item is not as described, the seller will be required to refund the order, including original postage and return postage. In the event that Hello Local Shop needs to refund the return postage cost on behalf of the seller, that refund may come in the form of an Hello Local Shop Credit. For more information about Hello Local Shop Credits, please click here.

Ineligible Transactions

Some disputes don’t qualify for Hello Local Shop’s case system. These include:

Requesting a Cancellation

Only sellers may cancel transactions. Buyers may request that a seller cancel an order. Note that all cancellations must comply with our Anti-Discrimination Policy.

Returning an Item

Each seller has their own return policies, which should be outlined in their Shop Policies. Not all sellers accept returns. You may be entitled to a 14-day “cooling-off period”, or a “right of withdrawal”, during which you may return an item for any reason.

Have a local business? Want to start selling? Get in touch or create an account.

Please note that information listed here may have changed since the listing was compiled, and you are advised to contact the relevant business to confirm details are up to date.